Returns and refunds.
On this page
On this page
Contact us before returning material. The accepted specification, order agreement and applicable law govern each return, cancellation or remedy.
Effective October 31, 2026 · Gallium Global, LLC
Returns and refunds — Start a return or claim
Email info@galliumgloballlc.com with your company name, order or invoice reference, delivery date, material and batch details, quantity affected and reason for the request. Include photographs, packaging labels and relevant test results where available. Report suspected damage, shortage or nonconformity promptly. This request process does not replace any mandatory legal rights or deadlines.
Do not ship without instructions
We will review the request and provide written return instructions where a return is appropriate. Do not send material to the company mailing address without authorization. Return routing, packaging, documentation, transport restrictions and responsibility for freight must be agreed for the specific material.
Incorrect, damaged or nonconforming material
Retain the goods, packaging and documents while the matter is assessed. The review may include the accepted specification, batch CoA, receiving evidence and agreed analytical methods. Where an issue is established, an appropriate replacement, correction, refund or other remedy will be arranged in accordance with the order agreement and applicable law.
Safety and traceability
Do not open, mix, consume, process or reship material in a way that would create an unsafe condition. Maintain batch traceability and follow the applicable SDS. Opened containers, contamination or altered goods may affect the ability to assess or accept a discretionary return, but do not automatically remove rights arising from an established defect or legal obligation.
Change-of-mind and custom orders
Request cancellation or a change as early as possible. Acceptance of a discretionary change-of-mind return, or cancellation of custom-made or specially sourced material, depends on the written order terms and the status of production or sourcing. Any permitted charges or deductions must be explained and supported by the agreement or applicable law; no automatic restocking percentage is imposed by this page.
Unshipped orders and delays
If supply cannot proceed or shipment is delayed, we will communicate the applicable cancellation, revised schedule and refund options. Where the law requires a refund or consent to delayed shipment, those requirements apply. A required refund will not be replaced with store credit unless legally permitted and agreed by the buyer.
How approved refunds are handled
We will confirm the basis and amount of an approved refund in writing. Refunds are made to the original payment method where possible, or another verified and lawful method agreed with the payer. Processing must meet any applicable legal deadline. Provider or bank posting times can vary; we will not treat those variations as removing a required refund obligation.
Return freight, duties and deductions
Responsibility for return freight, duties, testing and any permitted deductions is determined by the reason for the return, the accepted order terms and applicable law. Obtain the written instructions before booking transport. This page does not impose a blanket rule that all shipping is non-refundable.
Returns enquiries and legal rights
Nothing in this policy excludes remedies that cannot lawfully be excluded. If you believe a proposed resolution does not match the accepted specification or applicable requirements, contact info@galliumgloballlc.com with the relevant documents so the matter can be reviewed.
Questions about returns or refunds?
Email info@galliumgloballlc.com with your quotation or order reference.
Contact our team ↗
Documents for returns enquiries
Keep the order reference, receiving records, package labels and relevant technical documents together when contacting the team. Our quality documentation page explains the distinction between a specification, a COA and an SDS.
For general background on the structure of a safety data sheet, see OSHA’s safety data sheet guide (PDF). Use the SDS applicable to the actual material and the written return instructions for any agreed routing.